Gift Card/coupon/discount/promotion Code
- Only one Code can be used per purchase.
- For one-time use only and are subject to additional requirements unless otherwise stated
- Minimum spend for free delivery is RM100
Return and Replacement
- All items should be in original condition, unopened.
- To keep hygiene standards high, collars, beds, cages, and all other wearables are not eligible for exchanges and returns.
- A $10 delivery fee will be imposed on exchanges and returns due to a change of mind. Once the item(s) is returned back to our warehouse, our team will inspect the condition of the item(s) and contact you to issue a refund within 5 working days.
- [CLEARANCE] items are not eligible for refund/exchange.
Repacking
Perropoints
- Sign up as a member with us & earn 200 perropoints!
- Follow us on instagram & earn 100 perropoints!
- Like us on facebook & earn 99 perropoints!
- Share us on facebook & earn 100 perropoints!
- Leave us a product review & *earn 60 perropoints! *(Limited to 1 product review per day)
- Place an order and earn the points from your total spending based on your tier.
- Know someone who is a paw-parent? Refer them to perromart & earn 700 perropoints and your friends & family will get a 7% off their first purchase!
Wallet
No, the wallet balance is only issued by Perromart through refunds, promotions, or special campaigns.
No, wallet credits are non-transferable and can only be used by the account holder.
No, wallet credits cannot be converted to cash or refunded to a bank account.
If you paid using your Perromart Wallet, the refund amount will be credited back to your wallet.
If you want to change your wallet PIN, follow these steps:
- Go to the Wallet section in your Perromart account.
- Click on "Change PIN".
- Enter your current PIN for verification.
- Enter your new PIN and confirm the change.
Your new PIN will be updated immediately for future transactions.
If you forgot your PIN, follow the forgot PIN steps instead.
f you forget your PIN, follow these steps to reset it:
- Go to the Wallet section in your Perromart account.
- Click on "Change PIN".
- Click on "Forgot Pin" on the popup
- Set a new PIN,verify OTP code sent to your mobile and confirm the change.
If you’re unable to reset your PIN, please contact our customer support team for further assistance.