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Gift Card/coupon/discount/promotion Code
Applying a gift card/coupon/discount/promotion code is simple! At Checkout, simply type the gift card/coupon/discount/ code into the box. Then, click the orange button that says “Apply.” Coupon terms and conditions:
- Only one Code can be used per purchase.
- For one-time use only and are subject to additional requirements unless otherwise stated
- Minimum spend for free delivery is SGD59
No, gift codes are not stackable. Gift card/coupon/discount/promotion codes are for one-time use only and are subject to additional requirements unless otherwise stated.
Return and Replacement
Exchange/return of goods* is allowed on a case-to-case basis up to 7 days from the date order is received, provided the items are in the original condition.
- All items should be in original condition, unopened.
- To keep hygiene standards high, collars, beds, cages, and all other wearables are not eligible for exchanges and returns.
- A $10 delivery fee will be imposed on exchanges and returns due to a change of mind. Once the item(s) is returned back to our warehouse, our team will inspect the condition of the item(s) and contact you to issue a refund within 5 working days.
- [CLEARANCE] items are not eligible for refund/exchange.
Repacking
We currently don't offer any repacking services.
We currently don't offer any repacking services
Perropoints
There are many ways to earn perropoint:
- Sign up as a member with us & earn 200 perropoints!
- Follow us on instagram & earn 100 perropoints!
- Like us on facebook & earn 99 perropoints!
- Share us on facebook & earn 100 perropoints!
- Leave us a product review & *earn 60 perropoints! *(Limited to 1 product review per day)
- Place an order and earn the points from your total spending based on your tier.
- Know someone who is a paw-parent? Refer them to perromart & earn 700 perropoints and your friends & family will get a 7% off their first purchase!
You can redeem your perropoints to get vouchers! For example, 500 perropoints can be redeemed for $5.
Yes, points will be expired after 1 year of inactivity. The point balance will be reset to 0
Simply log in to your account, go to My Account, find and copy your unique referral link. You can easily paste it into an email, chat, or social media message to your friends!
Wallet
Perromart Wallet is a digital wallet that allows you to store and use store credits for purchases on Perromart. You can use your wallet balance to pay for orders, either partially or fully.
To activate your wallet, log in to your Perromart account and navigate to the Wallet section. Click the activate button and set your pin code.When setting your pincode you will be ask to enter your OTP which will be sent to your registered phone number.
You can check your wallet balance anytime by logging into your account and going to the Wallet section in your profile.
At checkout, you’ll see the option to apply your wallet balance. You can choose to use the full amount or a partial amount along with other payment methods. Once entered you will have to enter your wallet pin code to apply the store credit.
No, the wallet balance is only issued by Perromart through refunds, promotions, or special campaigns.
Store credits do not expire unless stated you may check your wallet account for clarification on any expiry dates. For refunds of store credits issued by Infinity Cosmic Pte Ltd for perromart customers impacted by 25 Holding Pte Ltd the credits will expire on 30th April 2026.
No, wallet credits are non-transferable and can only be used by the account holder.
No, wallet credits cannot be converted to cash or refunded to a bank account.
If you paid using your Perromart Wallet, the refund amount will be credited back to your wallet.
If you want to change your wallet PIN, follow these steps:
- Go to the Wallet section in your Perromart account.
- Click on "Change PIN".
- Enter your current PIN for verification.
- Enter your new PIN and confirm the change.
Your new PIN will be updated immediately for future transactions.
If you forgot your PIN, follow the forgot PIN steps instead.
If you forget your PIN, follow these steps to reset it:
- Go to the Wallet section in your Perromart account.
- Click on "Change PIN".
- Click on "Forgot Pin" on the popup
- Set a new PIN,verify OTP code sent to your mobile and confirm the change.
If you’re unable to reset your PIN, please contact our customer support team for further assistance.
